Job Description

Library Assistant

Pay rate: $25.53 - $31.06

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Location

Pineville Library 505 Main St #100 Pineville, NC 28134

Schedule: Full-time, benefit-eligible position with a 40-hour workweek. Tuesdays: 11:00 a.m. – 8:00 p.m. Mondays, Wednesdays & Thursdays: 8:00 a.m. – 5:00 p.m. Fridays & Saturdays: 8:00 a.m. – 5:00 p.m., alternating weekly Schedule Flexibility: Flexibility to work an additional weeknight, as needed, to meet staffing and business needs.

Essential Functions

• Promote the library's collection and services
• Perform circulation activities
• Provide service desk coverage
• Sort and place materials in appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software (Polaris)
• Assist customers at service points
• Assist customers with account-related questions, including library cards, holds, renewals, and account updates
• Assist customers with computers, printers, copiers, and other library technology
• Train and assist customers with library policies, procedures, and processes
• Assist programming staff with outreach, in reach or special programs as needed
• Perform shelving and weeding duties

Minimum Qualifications

Experience: Minimum of one year of customer service experience including library or retail. Education: High School diploma or equivalent Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

At least three years of face-to-face customer service experience Knowledge of integrated library systems software (IE: Polaris) Bilingual – Spanish speaking

Knowledge, Skills and Abilities

Knowledge of Alpha-numeric sorting systems Various library systems Telephone etiquette Skills Technology adeptness Excellent interpersonal and customer service skills Excellent time management skills with attention to detail Abilities Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures Communication: Clearly conveying information to individuals or groups Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence Computer Skills: Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise Will work in a setting with children and teens from neighboring schools and program attendees Schedules will include some nights and weekends

Designated positions may be required to assist in emergency and/or disaster situations.

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